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Contact Us

E-Mail
We hope you like and enjoy our products as much as we do. Feel free to let us know if you have any questions or comments regarding our products and collections. Please e-mail us at customerservice@charister.com for assistance.

Phone
Call a customer service representative:

1.888.332.8899

Shopping
If you are interested in our products and looking for stores carrying our collections, please e-mail us at shopping@charister.com with the patterns you are interested in. Please also include city, province and country you are located and we will be glad to let you the stores with the patterns in your city.

Placing an Order
Orders can be placed securely online. We value the privacy and security of our customers. For your security, we do not ask for your complete credit card info at checkout. Once we received your order, an e-mail confirmation will be sent to you requesting the outstanding credit card information to confirm the order.

If you are interested in our products and want to place an order by fax, please fax your order form to 1.905.881.0399. Our customer service representative will contact you to confirm the order, by fax or e-mail.

Retailer
If you are retailers interesting in carrying our products, please contact us at sales@charister.com and our sales representative will be in contact with you.

Mailing address / telephone# / fax#:
110 West Beaver Creek Road, Unit 17, Richmond Hill, Ontario, Canada L4B 1J9

Tel: 905.881.1990 Fax: 905.881.0399


Catalogues / Fabric Swatch

Catalogues / Fabric Swatch
Please follow this link to request our catalogue / fabric swatch. Please note new items are updated on our website before printed catalogues. Please click here to sign up for e-mail notification of new products and events.



Online Account

Account Registration
When you sign up at charister.com, you will be first to know about:

  • Special promotions and exclusive offers to registered customers
  • Sale Events
  • New Merchandise
You will help us serve you better through:

  • Speedier online shopping and checkout
  • Registration that will allow you to track your order history in the future
Your account & Profile
Please click here to login, create and change your account profile.


Order Status & History
Please e-mail us orderdesk@charister.com for your order status or if you have any questions regarding your order.


Security & Privacy Guarantee

Secure Ordering
Your on-line credit card transactions are secure with charister.com. We use Secure Socket Layering (SSL), the industry-standard encryption technology that ensures safe Internet transmission of your personal information. Your browser may give you a pop-up message that you're about to enter a secure area.

Making a credit card purchase is just as safe on our Web site as it is by telephone, but if you prefer the latter, you may purchase our merchandise by calling toll-free 1.888.332-8899 Monday to Friday, 9:00 a.m. - 6:00 p.m. EST. One of our customer service associates will gladly assist you.

Privacy Policy
As we continue to develop our Web site and take advantage of advances in technology, our privacy policy may change. Please refer to this page frequently for the most up-to-date information.

Please contact us if you have any questions regarding our privacy policy.

Write to:

Charister Home Fashion Inc.
110 West Beaver Creek Road, Unit 17
Richmond Hill, Ontario
Canada L4B 1J9

Whenever you shop at charister.com, whether orders are placed on-line or by telephone, we obtain information from you that is necessary to complete your transaction. This may include your name, address, telephone number, birth date, and e-mail address. If you use a credit card, we will require your account number.

When you sign up with us as an on-line customer, we may ask for additional information such as your preferences in merchandise departments.

If you use one of our services or participate in one of our promotions or sweepstakes, we may ask for additional information, such as your age, interests, or product preferences.

How We Use the Information We Collect
We use the information we collect from you to:
  • complete your purchase transactions;
  • provide the services you request;
  • send you our catalogs and other offerings by mail;
  • keep you informed about the status of your orders;
  • identify your product and service preferences so we can notify you of new products, services, and promotions that might be of interest to you;
  • notify you of product recalls or provide other information concerning products you have purchased;
  • to improve our merchandise selections, customer service, and overall shopping experience.
Links to Other Sites
While visiting charister.com, you may link to Web sites operated by our business partners or other third parties. This does not mean that we endorse these Web sites. We do not make any representations or warranties about any Web site you may access through this Web site. They are independent from us, and we have no control over, or responsibility for, their information or activities. You need to make your own independent decisions regarding your interactions or communications with any other Web site.

If you provide personal information at one of those sites, you are subject to the privacy policy of the operator of that site, not the Charister privacy policy. We encourage you to read that policy before submitting any personal information.

On-line Account Registration
To make on-line shopping faster and easier, you may register with charister.com. As a registered customer, you only have to enter your shipping address and billing information once. They will be securely stored with us for your future use. Using your name and a password of your choice, you may access your account on-line at any time to add, delete, or change information.

If you are using a public computer, we strongly encourage you to LOG OUT at the conclusion of your session. Your information will still be stored with us but it will not be accessible to anyone else from that computer.

E-mails
You will receive promotional e-mails from us occasionally for updates and promotions. Each time you receive an e-mail from charister.com, you will be given the opportunity to "opt-out" or stop receiving them.

If you choose to "opt-out," we will stop sending you e-mails. Please note, however, that some e-mail promotions are prepared well in advance, so you may continue to receive offers after you have chosen to "opt-out." We appreciate your patience in giving us time to carry out your request.

Any Questions?
We would be happy to provide additional information or answer any questions that you might have. To reach us, please

  • Call toll-free 1.888.332.8899
  • Write:
      Charister Home Fashion Inc.
      Customer Relations
      110 West Beaver Creek Road
      Unit 17
      Richmond Hill, Ontario
      Canada L4B 1J9

Shipping Rates & Shipping Details

Shipping
We estimate that your order will arrive within one week for all in-stock items (within Canada and the U.S.), depending on your location. If we anticipate any difficulty with shipping, we will notify you immediately through e-mail after your order is received. Custom/special orders (including window treatments and furnishings) will usually arrive within two weeks. We will notify you of the expected delivery date through e-mail once the order has been processed. Delivery time for international orders will vary depending on location. Please call us or e-mail us for more details.

The cost of shipping your order is based upon your total order amount:

     Purchase Amount      Destinations in U.S.
Up to $50 US $15 US
$50.01-100 US $18 US
$100.01-150 US $21 US
$150.01-200 US $25 US
$200.01-300 US $29 US
$300.01-400 US $35 US
$400.01 US and over $38 US
   Destinations in Canada 
Up to $50 Cdn $10 Cdn
$50.01-100 Cdn $15 Cdn
$100.01-150 Cdn $18 Cdn
$150.01-200 Cdn $21 Cdn
$200.01-300 Cdn $25 Cdn
$300.01-400 Cdn $30 Cdn
$400.01 Cdn and over $35 Cdn

Overweight / oversized items
Overweight or oversized items may incur an additional charge. You will be notified through e-mail of any additional shipping charges before your order has been processed. Alternatively, please e-mail us at shipping@charister.com or call us @ 1.888.332.8899 for information about overweight or oversized items.

Custom Orders
We remain committed to meeting the special requests of our valued customers with respect to special sizes, designs and materials. We work closely with our retailers, interior designers, and decorators to meet the unique needs of our customers. With our superior workmanship and creativity, we are confident that we can work with you to create the products of your dreams. Since our inception, we have been offering our customers unique, "one of a kind" decorative cushions, window treatments, accessories, and furnishings.

Please give us a call or e-mail us at specialorder@charister.com if you have any special requests. We would be delighted to assist you.

International Orders (outside of U.S. and Canada)
We accept orders for shipping anywhere in the world with a valid credit card. For orders placed outside Canada and the United States, we regret that we cannot accept on-line orders at this time. Please call us at (905) 881-1990 and our friendly customer consultants would be happy to take your order and arrange for the most convenient method of shipping.

Sales Tax
Sales tax is automatically applied to your charister.com order in accordance with individual provincial regulations if your shipping address is in the province of Ontario. GST will be applied to all orders shipped within Canada.

Order Status & History
Please e-mail us orderdesk@charister.com for your order status or if you have any questions with your order.

Return / Exchange Policy
Charister values YOU as a customer.

Your satisfaction with our product is always guaranteed. If for any reason you are not satisfied with your purchase, you can return or exchange it within 7 days. All items must be returned with the original invoice and in original condition.

How to Return:

1. Returning items by mail.
  • Mail the item(s) back with the original invoice. Please indicate on the back of the invoice, or in an attached letter, the reason for the return of the item(s).
  • Specify if you would prefer a charge back to your credit card or an exchange. If you are exchanging, let us know what you would like in place of the item being returned.
  • Pack and seal your return securely in the original package. Packages must be returned prepaid. We cannot accept C.O.D. deliveries.
  • Address your prepaid, insured package to:
    Attn: Returns Department
    Charister Home Fashion Inc.
    110 West Beaver Creek Road, Unit 17
    Richmond Hill, Ontario
    Canada L4B 1J9
  • Please include your name, address, and daytime phone number in case we need to contact you. Please allow 14 business days from the day you return your package for your return to be credited or to have the exchange processed.
Charister.com is not responsible for any damage that may occur to the items you are returning during shipment. For your own protection, you may wish to insure the package.

Refunds on shipping charges
Charister.com will refund shipping charges only if we made an error in order processing. Shipping & handling charges are not refundable.

Custom/Special Order (applicable to fabrics, furnishings, window treatments and custom order items)
Due to the unique sizes and special nature of these products, we regret that these items cannot be returned or exchanged. We recommend that you place window treatment orders after receiving the bed linens to ensure that you are happy with your choice of patterns/styles.

Cancelling an Order
You may cancel an order any time prior to order processing by calling 1.888.332.8899. Unfortunately, we are not able to cancel orders once they have been shipped.


Conditions of Use, Notices and Disclaimers

These terms and conditions of use may be changed in the future without further notice. Further, these terms and conditions apply exclusively to your access to, and use of, this Web site and do not alter in any way the terms or conditions of any other agreement you may have with Charister Home Fashion Inc., ("charister.com") for products, services or otherwise.

Copyright
All Web site materials, including, without limitation, text, graphics, other files, and the selection and arrangement thereof are Copyright 2001-2003 Charister Home Fashion Inc. ALL RIGHTS RESERVED. You may electronically copy and print to hard copy portions of this Web site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Web site - including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance - without the prior written permission of Charister Home Fashion Inc is strictly prohibited.

Trademarks
Charister Home Fashion Inc., Charister Home Fashion Inc. logo and charister.com are either trademarks or registered trademarks of Charister Home Fashion Inc. All other trademarks, product names and company names or logos cited herein are the property of their respective owners. In addition, all page headers, custom graphics, button icons, and scripts are service marks, trademarks, and/or trade dress of .com, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of Charister Home Fashion Inc.

Errors and Inaccuracies
Our goal is to provide complete, accurate, up-to-date information on our Web site. Unfortunately, it is not possible to ensure that any Web site is completely free of human or technological errors. This site may contain typographical mistakes, inaccuracies, or omissions, some of which may relate to pricing and availability, and some information may not be complete or current. We reserve the right to correct any errors, inaccuracies or omissions -- including after an order has been submitted -- and to change or update information at any time without prior notice. We sincerely apologize for any inconvenience this may cause.

Hyperlinks
You are granted a limited, non-exclusive right to create a hypertext link to this Web site provided such link does not portray charister.com or any of its products and services in a false, misleading, derogatory or otherwise defamatory manner. This limited right may be revoked at any time. You may not use, frame or utilize framing techniques to enclose any Charister Home Fashion Inc. trademark, logo or other proprietary information, including the images found at this web site, the content of any text or the layout/design of any page or form contained on a page without express written consent. Except as noted above, you are not conveyed any right or license by implication, estoppel, or otherwise in or under any patent, trademark, copyright, or proprietary right of Charister Home Fashion Inc. Charister Home Fashion Inc makes no claim or representation regarding, and accepts no responsibility for, the quality, content, nature or reliability of Web sites linking to this Web site. The linked sites are not under the control of charister.com.

Limitation of Liability
IN NO EVENT SHALL CHARISTER HOME FASHION INC BE LIABLE FOR ANY DIRECT, SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, INCLUDING BUT NOT LIMITED TO LOSS OF USE, LOSS OF PROFITS, OR LOSS OF DATA, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING BUT NOT LIMITED TO NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OF THIS WEB SITE OR THE MATERIALS CONTAINED IN, OR ACCESSED THROUGH, THIS WEB SITE.

Applicable Law
These terms and conditions shall be governed by and construed in accordance with the laws of the province of Ontario, applicable to agreements made and entirely to be performed within the province of Ontario, without resort to its conflict of law provisions.

Disclaimer
Your "Order Confirmation" is not a contract, but only a record of your offer to purchase a particular item at a particular price. After you place an order, Charister Home Fashion Inc will determine whether or not to fill the order, and Charister Home Fashion Inc may refuse to fill an order for any reason. By placing your order, you agree to accept all terms and conditions set forth anywhere on this site.

Charister Home Fashion Inc reserves the right to refuse to fill your order for any reason, including, but not limited to, the unavailability of a product or errors in the prices and product descriptions posted on this web site. By placing your order, you agree that Charister Home Fashion Inc's total liability, under any legal theory or claim, shall be limited to the purchase price actually paid to Charister Home Fashion Inc. for the product giving rise to Charister Home Fashion Inc. By placing your order, you also agree to all terms and conditions set forth anywhere on this site.

Charister Home Fashion Inc. makes no representations or warranties of any kind, express or implied, as to the operation of this site, or to the information, content, materials, or products included on this site. Without limiting this general disclaimer, Charister Home Fashion Inc specifically disclaims the accuracy of the advertised prices of the products sold on this site and the accuracy of the descriptions and specifications of those products. To the full extent permitted by law, Charister Home Fashion Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. To the extent Charister Home Fashion Inc is found liable to anyone on any legal theory or claim relating in any way to this web site, any such liability shall be limited to the total purchase price actually paid to Charister Home Fashion Inc for the product or products giving rise to Charister Home Fashion Inc's liability.

The products, which are offered for sale from this Web site, are subject to the specific warranty and returns policy described in the charister.com.

THIS WEB SITE AND THE MATERIALS IN THIS WEB SITE ARE PROVIDED ON AN "AS IS" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. CHARISTER HOME FASHION INC DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. APPLICABLE LAW MAY NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSION MAY NOT APPLY TO YOU. CHARISTER HOME FASHION INC DOES NOT REPRESENT OR WARRANT THAT MATERIALS IN THIS WEB SITE ARE ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE. CHARISTER HOME FASHION INC DOES NOT REPRESENT OR WARRANT THAT THIS WEB SITE OR ITS SERVER(S) ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Charister Home Fashion Inc reserves the right to change any and all content contained on this Web site at any time without notice. Reference to any products, services, processes, or other information, by trade name, trademark, manufacturer, supplier, or otherwise does not constitute or imply endorsement, sponsorship or recommendation thereof by Charister Home Fashion Inc.

Privacy Statement
Charister Home Fashion Inc has created this privacy statement in order to demonstrate our company's commitment to privacy.
The following discloses our information gathering and dissemination practices for all Charister Home Fashion Inc URL's.

Our site makes use of an order form. We collect visitor's contact information (billing, shipping and email address) with the sole purpose of processing and shipping orders as well as promoting company specials to our customers. Customers may opt-out of receiving future emails or mail promotions. (See the Contact Update section below). We also ask customers to help us understand how they heard about us.
We periodically send email surveys to our customer base asking for demographic information (age, marital status, income level, etc.). These surveys are OPTIONAL. Again, customers may opt-out, at any time, from receiving future mailings (see the Delete/Deactivate section below). We also send product specific emails, which from time to time include special offers from third parties. These are sent to both existing customers and prospects. "Prospects" are individuals whose information has been submitted to us by a third party with each individual's prior authorization.

Contact Update
This site gives users the following option for adding, removing and changing their information in our database.

To do so, please send a request via email with your name and address to webmaster@charister.com. Please allow 5 to 7 business days for processing.




 

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